Terms & Conditions

Updated 2 January 2025.

These Terms and Conditions ("Terms") govern the agreement between Rugby Web Design Limited ("we," "us," or "our") and the Client ("you" or "your") for the provision of our services.

By purchasing or using our services, you agree to be bound by these Terms.

1. Pricing

  1. Quotations are valid for 60 days from the issue date, provided the first staged invoice is issued within this period. 
  2. While Rugby Web Design Limited will always aim to invoice based on the estimated quotation, sometimes the final invoice price may differ to the initial quotation. A price change can occur if a client changes the original brief or requests additional features during the build process.
  3. All requests for additional work or changes to the quoted specification must be provided in writing (for example, by email).
  4. The quotation includes a set allowance for in-person meetings, video calls, or phone calls. Additional sessions may incur extra charges.
  5. If the Client requires a fixed price, all website content and specifications must be provided upfront.
  6. If we liaise with third parties on your behalf (e.g., hosting providers, domain registrars, previous web developers), any costs incurred will be added to your final invoice.
  7. Any post-project work will be charged at £40.20 per hour (minimum 30-minute increments).
    * Hourly rates are subject to periodic review.
  8. All prices are subject to UK VAT (currently 20%). International clients may be exempt under "reverse charge" VAT rules; however, you are responsible for compliance in your country.

2. Payment Stages

  1. Before work commences, and to avoid any doubt, Rugby Web Design Limited will request acceptance of the quote and acceptance of these terms.
  2. A first 'staged payment' of 33% of the estimated quote is required before any new website project begins.
  3. For overseas clients, a first 'staged payment' of 50% of the estimated quote is required before the commencement of any work.
  4. All invoices must be paid within seven days of the invoice issue date.

4. Web Hosting

  1. Website hosting is payable yearly in advance.
  2. Hosting renewals will be invoiced four weeks in advance. As such, a minimum of 30 days notice is required prior to the anniversary date to cancel your a hosting plan.
  3. Refunds cannot be made if a hosting plan is cancelled mid-term.
  4. Hosting prices are open to constant review and possible change, this reflects pricing charged by providers and fluctuations in international exchange rates.

5. Client Responsibilities

  1. You are responsible for ensuring your contact details are accurate and up-to-date.
  2. Failure to ensure we have your up-to-date contact details risks invoices being missed, which if unpaid, will result in suspension of your service. (See 6a)

6. Late Payments

  1. After the seven day terms, you will receive three automated late-payment reminders, taking the total period to 28 days. On the 28th day, your services will be suspended.
    This could mean that your website and any linked email service stop working.
  2. Reinstatement of a suspended service will incur a £20+VAT administration fee, payable before recommencement.
  3. Non-payment of invoices will be pursued. Interest may be added, and any legal fees or court costs incurred will become payable.

7. The build process

  1. Initially, a single web page will be built, to showcase the planned website design, stylesheet, use of fonts, colour and layout. At this stage, you will be asked to provide feedback. Your client feedback will help steer the rest of the project build.
  2. Once the build is finished, the Client is provided with the opportunity to request one round of revisions.
  3. Upon completion of any revisions, the project is deemed completed.
  4. Additional works carried out after any revisions will be chargeable at the current hourly rate. (1.g)

8. Intellectual property rights

  • All content supplied by you must be original or appropriately licensed. We reserve the right to reject any content with questionable provenance.
  • Image Requirements Images must fall into one of the following categories:
    The Client has taken the photograph, or the Client has obtained express permission from the image owner, EG: a professional photographer employed by the client.

    The image must be a licenced (paid) image from a service such as Shutterstock.

    The image must have been sourced from a Royalty-Free Image website, such as Pexels or Unsplash.
  • We claim authorship of all work created for you and reserve the right to showcase it in our portfolio or marketing materials.

9. Indemnity

  1. You agree to indemnify and hold Rugby Web Design Limited harmless against any claims, damages, or legal disputes arising from the use of our services.

10. Liability

  1. Rugby Web Design Limited excludes itself from all and any liability from:
    Loss or damage caused by any inaccuracy

    Loss or damage caused by omission

    Loss or damage caused by delay or error

11. Domain Names

  1. Domain names which are purchased on the Client's behalf will periodically require renewal. The cost of a renewal, plus an administration charge of £10+VAT is made for periodical domain management on the Client's behalf.
  2. The Client can request the domain to be unlocked for transfer to their own registrar account at any time, providing their Rugby Web Design account is paid up-to-date.

12. Transfer of a Webflow Project

  1. A Webflow website can be transferred to another Webflow Account / Workspace. For example, a client's own Webflow account, or an account belonging to another Webflow developer.
  2. Transfer of a project to another Webflow Account / Workspace will only take place once any outstanding payments have been settled.
  3. If transferred to another Webflow Workspace, Rugby Web Design Limited can no longer manage the website, unless invited as a 'Guest Agency' in the new Workspace.
  4. If transferred to another Webflow Workspace, certain functionality and features that come with Rugby Web Design's premium Agency Hosting, may be lost or downgraded. (EG: the number of editor seats).
  5. If transferred, certain elements, such as form data and custom code will be removed during the transfer process. The stripping of data is performed automatically, Rugby Web Design Limited has no control over this process. Therefore, please ensure you have someone who can reinstate the removed data.
  6. It is not possible to transfer a Webflow project to another platform (for example, to Wix or Squarespace).

13. Browser Compatibility

  1. Websites are tested to function on modern browsers (e.g., Chrome, Edge, Safari). We cannot guarantee compatibility with outdated browsers (e.g., Internet Explorer).
  2. Changes required to address future browser updates will be chargeable at the current hourly rate.
  3. There is a global issue with certain versions of iOS and the Safari Browser.
    These problems may include layout inconsistencies, elements not loading properly, or features not functioning as intended. We recommend using updated software and/or alternative browsers if issues arise.

14. General

  1. These Terms supersede all prior agreements or understandings.
  2. By accepting these Terms or using our services, you acknowledge that you have read, understood, and agreed to these Terms. 

Acceptance of Terms & Conditions

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